By placing an order through the RIVERSTONE LLC website you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to domestic United States.
30 Day Return Policy
We have a 30-day return policy which means you have 30 days after receiving your order to request a return. To be eligible for a return your item must be in the same (new) condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return Process
To start a return, you can contact us at support@elitgadgets.shop. If your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. The inspection could take around 5-7 business days. After that, you’ll receive a new product without any cost. Items sent back to us without first requesting a return will not be accepted.
Damaged, Wrong Products, or Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item, please contact us at support@elitgadgets.shop.
Restocking Fee
We do not charge a restocking fee on returns.
Return Shipping Fee
We do not charge a return shipping fee on returns.
Refunds & Order Cancellation
If the product is still being processed, you’re eligible for order cancellation and a full refund. If your order was already fulfilled and you received a UPS, DHL, or USPS tracking number and you want to cancel, you MUST wait until the package arrives to start the return process.
Disclaimer: These policies are verified for RIVERSTONE LLC and able to be used against any claim. Please make sure to read these policies before placing your order.
